| 1. How do Bagster Tank Covers Work? |
| These are bike specific leather look water proof material covers for your petrol tank whilst adding functionality for luggage. They cover the entire tank and are colour matched to your bike. This is ideal to protect your tank whilst offering a comprehensive range of quality tank bag options. The bags attach at the front of the tank with hoops into a openable clasp, then on the riders side there are two spring mounted clips that allow for quick release of the front so you can lift the bag up to fill the tank without the bag falling off as the front mounts remain in place. Any of the Bagster tank bags will fit the mechanism, however for trial style bikes Bagster recommend the Trial or Tweety bagster bag due to the shape of the tank |
| last updated - 2009-01-20 23:28:14 |
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| 2. How much will delivery cost? |
You can use our Shipping calculator to work out shipping costs for any item to any country.
Simply add the item/items you would like to your shopping basket, then scroll down to the bottom of the shopping basket page where there is a Delivery Country drop dowm menu. Simply choose your delivery country and press the UPDATE button. The page will refresh and show you the delivery options for your selected country for the items you have in your shopping cart.
Usually the cheapest method is already highlighted, if it is not, then simply click on the method of delivery you want and it will update the price.
If your order is over 3kg it will be delivered by a courier requiring a signature. We use Parcelforce. Our back office systems are fully integrated with Parcelforce which allows both you and us to track your parcels once they are despatched.You will recieve an email from the Parcelforce system with your tracking details.
Small items and orders less than 3kg are usually sent via Royal Mail. Both DHL and Royal Mail make daily collections from our warehouse in the UK.
Where we deliver to
UK Mainland (not inc Highlands, Islands or Northern Ireland) - Royal Mail 1st Class (from £1-£5.99), DHL 48 H £6.99 or £4.99 on orders over £49 or FREE if you buy Givi items over £49
Scottish Highlands, UK Islands or Northern Ireland - Royal Mail Parcel £19.99
Europe - Royal Mail/DHL Europe Service - From £9.99 to £59 depending on weight- Please use the shipping calculator in the shopping basket
USA - DHL World Service - £35.99 tp £169 depending on weight - Please use the shipping calculator in the shopping basket
Points to note
All our delivery costs are calculated on total weight, this includes the weight of both the products and the packaging.
We aim to delivery your order within 3-5 working days.
All returns must be sent back to us at our contact address at your own cost and risk, please see our repturns policy before sending items back.
All delivery timescales are subject to stock availability.
Small items may be delivered by post.
The contents of your order and your delivery postcode will determine which delivery services you will be offered.
Your order may be delivered on more than one vehicle as this allows us to use specialist carriers, trained in handling your items.
Please note that we are unable to deliver to PO Boxes on any of our delivery services.
Terms & Conditions Apply.
Please note that we now deliver to all European Union Member States plus USA and Canada.
Returns Policy |
| last updated - 2009-08-21 11:08:39 |
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| 3. What is the best pannier rack for my bike? |
All the pannier racks we supply allow for fitting quick release boxes.
Hepco and Becker racks are German engineered high quality durable racks and are suited for everything from everyday use to heavy duty touring. They have a new range of "Lock it" racks that can be removed easily from the bike when the rack's aren't needed leaving only three barely visible mounting points. Hepco and Becker racks will take any of the Hepco and Becker aluminum or plastic panniers.
Givi and Kappa pannier racks are excellent, versatile racks that are very popular. They come in two styles
1- Monokey which is the standard type of attachment method allowing the fitting of any MONOKEY quick release box.
2- PLX profile carriers, which are made for some of the newer bikes. These profile carriers are shaped to curve inwards at the bottom to increase capacity and make for better aerodynamics. They only take the Givi V35N or Kappa K33N panniers.
Givi also do a range of Soft Luggage Pannier Racks these are designed to keep soft panniers away from fairing and exhausts and securely attached to the bike.
Givi will be introducing their own removable rack system later this year for the newest bikes.
SW Motech racks are German made quick release racks that come with adapter kits to fit any of the major luggage manufacturers. They are very durable and high quality. SW Motech racks also fit Trax Aluminum panniers and Alpos Aluminum Panniers. |
| last updated - 2009-01-20 23:23:18 |
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| 4. What is the best Pannier type for my bike? |
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| 5. What is the best top box for my bike? |
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| 6. What is the best top box rack for my bike? |
All the top box racks we list are designed to have quick release boxes attached to them, and all luggage is lockable to the racks and keys are provided.
Givi and Kappa top box racks are the most popular type, providing an extensive range of bike specific quality racks. All the Givi and Kappa top box racks we have listed include everything you would need to fit your box to your bike, including the plate for the box. There fore if you choose to fit a MONOLOCK box you can purchase the box without the universal mounting plate as the mounting plate is included with the rack. A new feature for some Givi and Kappa top box racks is their new M11 plate option (Which we charge £4 extra for). This plate is similar to a sports rack style, which means that when you are not using your topbox your Givi rack can double up as a sports rack to tie down a tent etc. Where this option is available it will be mentioned inside the item description.
Hepco and Becker topbox racks are excellent quality and are constructed in such a way that you can use them as sports racks and grab handles when a top box is not fitted. Hepco and Becker top boxes are also quick release and lockable to the rack.
SW Motech top box racks , known as Alu Racks, have a removable plate which leaves a sleek looking under part of the rack when a top box is not needed. .Again as with SW Motech pannier racks, the top box racks can come with adapters to fit any luggage manufacturer. You can also purchase spare plates if you have more than one style of luggage for your bike.
Renntec Sports Racks aren't recommended by the manufacturers to be used with a top box due to the load capacity of the racks. Some of our customers choose to fit Givi or Kappa Monolock boxes with their universal racks to the Renntec Sports racks, however we cannot recommend this. |
| last updated - 2009-01-20 23:23:57 |
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| 7. What is the difference between Monolock and Monokey? |
THE PLATES
Monolock and Monokey are two different types of Givi and Kappa topbox. Kappa MONOLOCK boxes will fit Givi MONOLOCK plates and vice versa, also Kappa MONOKEY boxes will fit givi MONOKEY plates and vice verse. However MONOLOCK boxes will not fit MONOKEY plates, and MONOKEY boxes will not fit MONOLOCK plates.
Monolock plates look like these
Monokey plates look like these
THE BOXES
MONOKEY boxes are double walled and have internal lugagge straps, some have internal document holders on the under side of the lid and also have the option of having a rack on top of the lid to strap a tent to etc.The boxes are detachable from the mounting plates using the same key that is used to lock the box. The boxes are fully waterproof
MONOLOCKboxes are mostly single walled (except the E470 and E370 which are double walled), and do not have the internal straps or document holders. The boxes are detachable from the mounting plates using the same key that is used to lock the box.The boxes are fully waterproof |
| last updated - 2008-07-31 13:44:52 |
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| 8. Which Luggage company is best for me? |
All the companies we deal with supply luggage of a very high standard. The Givi and Kappa ranges are the most popular. SW Motech racks are ideal if you do not want the racks on display on the bike all the time, as they are quick release racks and can come with adapters to fit Givi,Kappa, Hepco&Becker,Krauser or Shad luggage.
Hepco & Becker and SW Motech(Branded as Trax) supply very sturdy aluminum boxes. Hepco&Becker also supply racks for many older bikes which Givi and Kappa have discontinued. Delivery time for the hepco racks is 10 days.
Bagster Tank Covers and Seat covers are an excellent accessory, as the Bagster bags can simply clip on to the tank covers. Also the tank covers protect the tank from scratches. |
| last updated - 2008-07-31 13:50:16 |
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| 9. Will Givi and Kappa Universal Plates fit my bike? |
| The Monolock Universal Plates (that come with Monolock Boxes) and Monokey universal plates are designed to fit to an existing sports rack. They will not work with the Givi or Kappa bike specific rack as they are not wide enough to be bolted to the arms. |
| last updated - 2010-04-19 18:23:59 |
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| 10. How does the 20% Discount Work? |
We offer a sliding scale of discount for our return customers who have an account with us.
The more you spend the more discount you will get in the future. For example if you ordered £100 worth of items from us in the past, when placing your next order (after logging in to your account) our system automatically calculates how much discount to give.
This will be visible in the last stage of the checkout, before you confirm all the details.
You can also see how much discount you are eligible for by logging in to your account on our site and clicking on "My Account". This will also tell you how much you need to purchase to reach the next level of discount.
Please note, the discount for past orders is only applicable once the first order has been send to you and marked as dispatched. |
| last updated - 2010-01-08 21:31:34 |
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| 11. Is it safe to use my card online? |
| Yes, we use 128bit encryption provided by market leaders Verisign. This means any details you put in on our secure server will be encrypted. Even employees of Motorbikes and Parts do not get to see your card details.
If you chose to use ProTx your card details are processed by Lloyds TSB Merchant Bank.
If you use Paypal you have all the usual security that Paypal offer |
| last updated - 2008-03-06 12:08:58 |
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| 12. How long will my delivery take? |
We stock many Kappa, Givi and SW motech items and these are usually shipped the same day for delivery within 2 to 4 days however on occasion SW motech items can be 10-14 days.
With Shad luggage, we carry the boxes however the racks come from the importers and they only stock popular models. If your bike is one of these delivery will be 2-3 days, if we have to get them from Spain delivery can be up to 6 weeks, please email before purchasing any Shad rack to check stock.
Hepco and Becker Engine bars and racks come from Germany and are delievered within 7-10 days.
Bagster items are mostly in stock however some have to come from France which can take up to 10-14 days
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| last updated - 2009-03-23 07:49:23 |
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| 13. Can I return an item if it doesnt fit my bike or I dont like it after recieving it? |
For our comprehensive Returns policy, click here
After reading through the above link to make sure you're request is valid, you can log in to your account, click on the order that contains the product you wish to return, then click on "schedule return" next to the product. |
| last updated - 2009-02-08 09:40:45 |
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| 14. Can I collect? |
| We offer couriered delivery from £2.99 to your door! Why would you want to :)
We are a very busy office and industrial unit and are based solely on processing orders from our webiste and ebay, customer collects are possible but not preferable |
| last updated - 2008-03-06 12:08:10 |
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| 15. Where is my order? |
| We do our best to keep customers up to date, however if your order is taking longer than expected please visit our order tracking page by clicking here |
| last updated - 2009-01-15 21:49:03 |
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| 16. My Givi box lock doesnt work properly! Help |
There is a bit of a knack to it. See the image below provided by Givi.
You need to turn the key so its in the unlocked position, then close the box lid. You then need to press the flap above the lock (where is has a sticker saying "Press") DOWN AND IN, until it clunks. Then turn the key into the locked position and the box is secure
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| last updated - 2009-09-15 10:47:03 |
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